Shipping & Returns

Thank you for shopping second-hand! Your purchase is helping the environment by slowing down the manufacturing of new clothes, and keeping perfectly good items out of our landfills. Due to the nature of vintage clothing, items are pre-loved and may show signs of wear. This only adds to beauty of vintage and second-hand. Any major flaws will be noted in the product description. We recommend reading our descriptions carefully. Please excuse us if we overlooked anything major on your garment.

Returns & Exchanges -

Due to the nature of being a small business operating online and at in-person markets we simply cannot accept any returns , exchanges or credits to your account. Absolutely no exceptions. We ( being a single person operation ) put an exceptional amount of work into sourcing unique one-of-a kind vintage & pre-loved goods and do our best to note any flaws in our description and provided photos. Once we have sold something we simply do not have the resources to return or exchange an item. If you feel like we have overlooked something, or have a question please reach out via email ( we do not provide customer service via Instragram DM ) and we can do our best to help find a solution.

Due to the nature of selling unique one-of-a kind vintage & pre-loved items and hand-made knits - we are unable to accept any returns, exchanges or credits to your account at any time for any reason. ALL ONLINE & IN PERSON / MARKET SALES ARE FINAL SALE WITHOUT EXCEPTION.

If something unfortunately does not work out for you, we recommend gifting to a friend or relative, or re-selling on a slow fashion re-sale platform such as Noisaf Bazaar , Depop or Poshmark etc.

Shipping
We offer flat-rate shipping to the US and Canada. If your country is not listed, please reach out for an international shipping quote. All our orders are packaged using sustainable eco-friendly packaging and/or re-used materials. Our shipping labels are biodegradeable and our postcards are printed on eco-matte paper (100% wind-power manufactured and made from post-consumer waste). Once you have opened your packge, we recommend peeling the shipping label off and putting in your yard waste and reusing our mailers to keep the cycle flowing.

Please note that once an order has been placed it cannot be cancelled. Be sure you have entered your shipping address correctly - as we are not responsible for lost packages or in-correct mailing addresses. Once your order has left our hands, we are not responsible for lost or misplaced packages.

Once your item has shipped you will receive a tracking number via the email you provided at check-out. You can follow along your package's journey and will receive a second email once it has been "delivered". If you are unable to find your package, or if it was lost in shipping, please reach out to the appropriate shipping company to file a lost or missing package claim.

USPS missing package claim
UPS missing package claim

blaksands is not responsible for any import duties, taxes or fees due upon receipt of your package. Refusal of your package will not result in any refunds and any fees billed to return your package to us will be charged to the customer. We are not responsible for any lost, abandoned or refused packages and/or any additional fees that may arise.

Additional questions?

Email us hello@blaksands.com